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Help Center

About Us

Who are we?

InnoGear has been aimed at looking into the latest innovations and finding products that can connect with our daily life; ideas that can make our routine tasks easier; technologies that can truly enhance our activities.

InnoGear is now a market-leading innovator of Diffusers, LED lighting products. We are trying to lead the LED lighting revolution and is making energy-wasting traditional lighting technologies obsolete through the use of energy-efficient, environmentally friendly LED lighting.

InnoGear is also a major manufacturer of health care electronic accessories, and musical instrument accessories. InnoGear electronic accessories line offers wireless communication technology in numerous applications, such as wireless pager, Bluetooth speaker with diffuser etc. And InnoGear also achieves success in musical instrument accessories. There are kinds of instrument products from InnoGear, such as Professional Studio Mic, Adjustable Mer Supply…

It is the policy of InnoGear that excellent customer service and high-level quality control shall always be our first concern. InnoGear is fully committed to procuring good products and services. We are proud of ourselves on understanding what consumers need and how to fulfill their demand.

Since its inception continue to absorb a variety of talents, improve product quality, improving staff quality, in order to grow their companies.

Why Choose Us?

All InnoGear products come with a 12-month warranty and are guaranteed to give 100% satisfaction in every way.

We always stand behind everything we sell.

SHIPPING

When is my order shipped?

We ship within 24 hours of the order being placed.

How long can I get the tracking number for my order?

We ship out orders in 24hours, except weekends and holidays.

However, we need to wait for Amazon to provide the exact tracking number, it may take up to 3 working days for your order to be fulfilled on Shopify, sometimes even longer.

Contact us at service@innogear.net if you have any problem with your order.

How long will it take to get my order?

All orders within the U.S. are shipped and delivered in 7 business days.

What shipping carriers do you use?

We ship out all products from our Amazon Warehouse.

The shipping carrier was choosen randomly by Amazon.

How can I track my order?

1. Go to My Profile

2. Go to Order section.

3. Go to the order you want to track.

4. Click Track Package next to your order.

Orders shipped by most Shipping Carriers, except Amazon Logistics(AMZL_US), are trackable.

If your order was shipped by Amazon Logistics, and you need to know shipping status of your order, please contact us.

Still have problem? Email us at service@innogear.net.

Where’s my package?

We typically ship out orders in 24 hours(Exclude Weekends and Holidays). When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

Where do you ship?

We currently ship to U.S. ONLY.

Customs Fees

Each country varies in customs fees and it's something we can't actually gauge. Please refer to your local Customs for more info.

PAYMENT

What are my payment options?

* Updated on August 7th, 2018
We now support both Paypal and Credit Cards.

ORDERING

Where can I buy InnoGear products?

You can buy InnoGear products either on this website or on Amazon.com platforms such as US, UK, DE,ES,IT and FR. We’re not yet located in any retail locations, but when we branch out we’ll be sure to keep you up to date on all of our locations!

How safe is it to order online?

We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com.

RETURN AND EXCHANGES

What is your Return and Exchange policy?

All InnoGear products come with a 12-month warranty, you can register your product here to extend it to 18-month.

For more info about our Return and Exchange policy, please check our Return and Exchange Policy.

OTHER

What is your privacy policy?

Our privacy policy can be found by privacy policy.

What is your Shipping & Delivery Policy?

Our Shipping & Delivery Policy can be found here.

Can not find a related answer here?

Email us at service@innogear.net at any time.